Outage in Khoros

Khoros Care Chat Issues

Major
September 14, 2025 - Started about 20 hours ago
Official incident page

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Outage Details

We are actively investigating an issue causing chat claiming to fail or chat queues to appear empty. Updates will be posted here as they become available.
Components affected
Khoros EMEA CARE Datacenter
Latest Updates ( sorted recent to last )
MONITORING about 10 hours ago - at 09/15/2025 01:07PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 15 hours ago - at 09/15/2025 07:38AM

We are continuing to investigate the issue. Additional updates will be provided here as they become available.

INVESTIGATING about 20 hours ago - at 09/15/2025 03:17AM

We are actively investigating an issue causing chat claiming to fail or chat queues to appear empty. Updates will be posted here as they become available.

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