Outage in Khoros
Khoros Care Chat Issues
Resolved MajorIncident Report
We are actively investigating an issue causing chat claiming to fail or chat queues to appear empty. Updates will be posted here as they become available.
Components affected
Khoros EMEA CARE DatacenterTrusted by 1,000+ teams
Be the First to Know When Vendors Go Down
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/17/2025 03:24AM
This incident has been resolved
MONITORING
7 months ago - at 09/16/2025 03:40AM
We are continuing to monitor the situation and have confirmed that the issue with chat claiming in no longer reproducible.
MONITORING
7 months ago - at 09/15/2025 01:07PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 months ago - at 09/15/2025 07:38AM
We are continuing to investigate the issue. Additional updates will be provided here as they become available.
INVESTIGATING
7 months ago - at 09/15/2025 03:17AM
We are actively investigating an issue causing chat claiming to fail or chat queues to appear empty. Updates will be posted here as they become available.
Latest Khoros outages
[EMEA] Community Analytics Data not Coming Up - 3 days ago
[Khoros Community Classic] 403 Forbidden Error - 13 days ago
[AMER] Community posts are not being ingested into Care - 21 days ago
Some Khoros Community instances are down with error 500 - 22 days ago
Be the First to Know When Vendors Go Down
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
