Outage in Khoros
Khoros Care Chat Issues
Resolved MajorIncident Report
We are actively investigating an issue causing chat claiming to fail or chat queues to appear empty. Updates will be posted here as they become available.
Components affected
Khoros EMEA CARE DatacenterOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/17/2025 03:24AM
This incident has been resolved
MONITORING
about 1 month ago - at 09/16/2025 03:40AM
We are continuing to monitor the situation and have confirmed that the issue with chat claiming in no longer reproducible.
MONITORING
about 1 month ago - at 09/15/2025 01:07PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 09/15/2025 07:38AM
We are continuing to investigate the issue. Additional updates will be provided here as they become available.
INVESTIGATING
about 1 month ago - at 09/15/2025 03:17AM
We are actively investigating an issue causing chat claiming to fail or chat queues to appear empty. Updates will be posted here as they become available.
Latest Khoros outages
[Khoros Care] CSAT/NPS failing to be sent - 5 days ago
403 Forbidden Errors on Content Editing & Posting - 16 days ago
Degraded Performance on Select Features - 19 days ago
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