Outage in Khoros
Inbound Conversations and Analytics Impact
Resolved MinorIncident Report
We are currently investigating an issue where Care Analytics dashboards are not updating, even though agents are actively responding to conversations.
Thank you for your patience while we work to restore full service.
Components affected
Khoros EMEA CARE DatacenterOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/16/2025 07:16PM
This incident has been resolved
MONITORING
about 1 month ago - at 09/15/2025 10:05PM
We have resolved an issue that caused delayed/missing Care Analytics updates for some EU-hosted customers. Dashboards are updating again, and we are monitoring to ensure continued stability.
INVESTIGATING
about 1 month ago - at 09/15/2025 01:01PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 09/15/2025 12:03PM
We are currently investigating an issue where Care Analytics dashboards are not updating, even though agents are actively responding to conversations.
Thank you for your patience while we work to restore full service.
Latest Khoros outages
[Khoros Care] CSAT/NPS failing to be sent - 5 days ago
403 Forbidden Errors on Content Editing & Posting - 16 days ago
Degraded Performance on Select Features - 19 days ago
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