Outage in Khoros
Inbound Conversations and Analytics Impact
Resolved MinorIncident Report
We are currently investigating an issue where Care Analytics dashboards are not updating, even though agents are actively responding to conversations.
Thank you for your patience while we work to restore full service.
Components affected
Khoros EMEA CARE DatacenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/16/2025 07:16PM
This incident has been resolved
MONITORING
7 months ago - at 09/15/2025 10:05PM
We have resolved an issue that caused delayed/missing Care Analytics updates for some EU-hosted customers. Dashboards are updating again, and we are monitoring to ensure continued stability.
INVESTIGATING
7 months ago - at 09/15/2025 01:01PM
We are continuing to investigate this issue.
INVESTIGATING
7 months ago - at 09/15/2025 12:03PM
We are currently investigating an issue where Care Analytics dashboards are not updating, even though agents are actively responding to conversations.
Thank you for your patience while we work to restore full service.
Latest Khoros outages
[EMEA] Community Analytics Data not Coming Up - 3 days ago
[Khoros Community Classic] 403 Forbidden Error - 13 days ago
[AMER] Community posts are not being ingested into Care - 21 days ago
Some Khoros Community instances are down with error 500 - 22 days ago
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