Outage in Khoros
Inbound Conversations and Analytics Impact
Minor
September 15, 2025 - Started about 14 hours ago
Official incident page
Official incident page
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Outage Details
We are currently investigating an issue where Care Analytics dashboards are not updating, even though agents are actively responding to conversations.
Thank you for your patience while we work to restore full service.
Components affected
Khoros EMEA CARE DatacenterLatest Updates ( sorted recent to last )
MONITORING
about 4 hours ago - at 09/15/2025 10:05PM
We have resolved an issue that caused delayed/missing Care Analytics updates for some EU-hosted customers. Dashboards are updating again, and we are monitoring to ensure continued stability.
INVESTIGATING
about 13 hours ago - at 09/15/2025 01:01PM
We are continuing to investigate this issue.
INVESTIGATING
about 14 hours ago - at 09/15/2025 12:03PM
We are currently investigating an issue where Care Analytics dashboards are not updating, even though agents are actively responding to conversations.
Thank you for your patience while we work to restore full service.
Latest Khoros outages
Khoros Care Chat Issues - about 23 hours ago
Social Publishing issue for Facebook and Instagram - 4 days ago
Timeout and 500 issues - 8 days ago
Intermittent 502 Bad Gateway errors - 13 days ago
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