Outage in Khoros

Content Metrics Displaying as Zero

Resolved Major
September 17, 2025 - Started about 1 month ago - Lasted 5 days
Official incident page

Incident Report

We are investigating an issue where content metrics are showing as zero on the Results tab and dashboard. Our team is working on a fix and updates will follow.
Components affected
Khoros Social Marketing Analytics

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 09/22/2025 12:14AM

The incident has been resolved

MONITORING 28 days ago - at 09/21/2025 09:15AM

We are actively monitoring the restored functionality following the recent fix. While most metrics are now displaying correctly, we will continue to track the situation and provide updates as necessary.

MONITORING 29 days ago - at 09/20/2025 02:36AM

No issues have been reported. We are continuing to monitor this.

MONITORING 30 days ago - at 09/19/2025 03:17PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 09/19/2025 03:26AM

We are continuing to monitor the recovery of engagement metrics on the dashboards, as some data remains missing for impacted customers. Updates will be provided as the situation evolves.

IDENTIFIED about 1 month ago - at 09/18/2025 03:09AM

The development team has implemented a fix for the issue affecting content metrics on the Results tab and dashboard. Engagement metrics have started to reappear in the dashboard. We are currently monitoring the fix to ensure continued stability.

IDENTIFIED about 1 month ago - at 09/17/2025 11:41AM

We’ve identified the cause of the issue affecting content metrics on the Results tab and dashboard. Our team is implementing a fix.

INVESTIGATING about 1 month ago - at 09/17/2025 07:05AM

We are investigating an issue where content metrics are showing as zero on the Results tab and dashboard. Our team is working on a fix and updates will follow.

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