Outage in Khoros
Content Metrics Displaying as Zero
Major
September 17, 2025 - Started about 22 hours ago
Official incident page
Official incident page
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Outage Details
We are investigating an issue where content metrics are showing as zero on the Results tab and dashboard. Our team is working on a fix and updates will follow.
Components affected
Khoros Social Marketing AnalyticsLatest Updates ( sorted recent to last )
IDENTIFIED
about 2 hours ago - at 09/18/2025 03:09AM
The development team has implemented a fix for the issue affecting content metrics on the Results tab and dashboard. Engagement metrics have started to reappear in the dashboard. We are currently monitoring the fix to ensure continued stability.
IDENTIFIED
about 18 hours ago - at 09/17/2025 11:41AM
We’ve identified the cause of the issue affecting content metrics on the Results tab and dashboard. Our team is implementing a fix.
INVESTIGATING
about 22 hours ago - at 09/17/2025 07:05AM
We are investigating an issue where content metrics are showing as zero on the Results tab and dashboard. Our team is working on a fix and updates will follow.
Latest Khoros outages
Issue with delayed messages and errors - about 10 hours ago
Inbound Conversations and Analytics Impact - 3 days ago
Khoros Care Chat Issues - 3 days ago
Social Publishing issue for Facebook and Instagram - 6 days ago
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