Outage in Khoros
Content Metrics Displaying as Zero
Resolved MajorIncident Report
We are investigating an issue where content metrics are showing as zero on the Results tab and dashboard. Our team is working on a fix and updates will follow.
Components affected
Khoros Social Marketing AnalyticsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/22/2025 12:14AM
The incident has been resolved
MONITORING
7 months ago - at 09/21/2025 09:15AM
We are actively monitoring the restored functionality following the recent fix. While most metrics are now displaying correctly, we will continue to track the situation and provide updates as necessary.
MONITORING
7 months ago - at 09/20/2025 02:36AM
No issues have been reported. We are continuing to monitor this.
MONITORING
7 months ago - at 09/19/2025 03:17PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 months ago - at 09/19/2025 03:26AM
We are continuing to monitor the recovery of engagement metrics on the dashboards, as some data remains missing for impacted customers. Updates will be provided as the situation evolves.
IDENTIFIED
7 months ago - at 09/18/2025 03:09AM
The development team has implemented a fix for the issue affecting content metrics on the Results tab and dashboard. Engagement metrics have started to reappear in the dashboard. We are currently monitoring the fix to ensure continued stability.
IDENTIFIED
7 months ago - at 09/17/2025 11:41AM
We’ve identified the cause of the issue affecting content metrics on the Results tab and dashboard. Our team is implementing a fix.
INVESTIGATING
7 months ago - at 09/17/2025 07:05AM
We are investigating an issue where content metrics are showing as zero on the Results tab and dashboard. Our team is working on a fix and updates will follow.
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