Outage in Khoros
Issue with delayed messages and errors
Resolved MinorIncident Report
We are currently investigating an Issue with delayed messages and errors (errors such as "Unable to send response to Brand Messenger").
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/22/2025 06:05AM
This incident has been resolved.
MONITORING
7 months ago - at 09/22/2025 03:50AM
Performance has been consistent since the corrective action. We’ll keep tracking closely to ensure reliability for all users.
MONITORING
7 months ago - at 09/21/2025 09:09AM
Service remains steady and reliable since the fix. We’ll continue to watch closely to ensure a smooth experience for all users
MONITORING
7 months ago - at 09/20/2025 01:36AM
The trend continues to be positive as no major issues have been reported. We are still monitoring this.
MONITORING
7 months ago - at 09/19/2025 03:17AM
We’re seeing a steady decrease in errors after the fix. Some errors may still appear temporarily due to cached DNS entries, but these will resolve on their own as the cache updates. Overall, the trend is improving and full recovery is in progress.
MONITORING
7 months ago - at 09/18/2025 12:22AM
A fix has been implemented and we are monitoring results.
INVESTIGATING
7 months ago - at 09/17/2025 07:20PM
We are currently investigating an Issue with delayed messages and errors (errors such as "Unable to send response to Brand Messenger").
Latest Khoros outages
[EMEA] Community Analytics Data not Coming Up - 3 days ago
[Khoros Community Classic] 403 Forbidden Error - 13 days ago
[AMER] Community posts are not being ingested into Care - 21 days ago
Some Khoros Community instances are down with error 500 - 22 days ago
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