Intermittent Connection Issues

We are currently investigating intermittent authentication issues affecting Meta (Facebook and Instagram) channel connections in Khoros Care. Impacted customers may experience periodic disconnections of their Meta social channels, requiring manual reconnection to restore message flow. Our teams are mobilized to implement a comprehensive solution. While we work on a permanent fix, affected channels can be reconnected manually to restore functionality. We understand the critical nature of social channel connectivity for your operations and apologize for any inconvenience