Meta/Facebook Channel Authentication - Intermittent Connection Issues

We are continuing to investigate the Meta (Facebook/Instagram) authentication disruptions in Khoros Care. Our teams are dligently working towards a permanent resolution.

We are continuing to investigate the intermittent connection issues affecting Meta channel authentication in Khoros Care, which may require manual reconnection to restore functionality. Our team is working diligently to implement a comprehensive solution, and we appreciate your patience during this time.

We are currently investigating intermittent authentication issues affecting Meta (Facebook and Instagram) channel connections in Khoros Care. Impacted customers may experience periodic disconnections of their Meta social channels, requiring manual reconnection to restore message flow.

Our teams are mobilized to implement a comprehensive solution. While we work on a permanent fix, affected channels can be reconnected manually to restore functionality.

We understand the critical nature of social channel connectivity for your operations and apologize for any inconvenience