Outage in Khoros

Community <> Care Integration – 403 Errors for Replies

Resolved Major
September 29, 2025 - Started 22 days ago - Lasted about 22 hours
Official incident page

Incident Report

We are currently experiencing an issue affecting the Community <> Care integration. Some users are encountering 403 errors when attempting to post Replies from Care to Community posts. We are actively investigating the cause and working to restore full functionality. Impact – Replies posted from Care to Community may fail with a 403 error. Other functionality between Community and Care remains unaffected. We will provide an update as soon as more information becomes available. Thank you for your patience while we work to resolve this issue.
Components affected
Khoros AWS EU Community Hosting

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 09/30/2025 08:37AM

We are glad to let you know that the issues regarding the Community <> Care integration are now resolved. Thank you for your patience.

MONITORING 21 days ago - at 09/29/2025 10:26PM

We have implemented a fix for the issue affecting the Community <> Care integration.
No further instances of the error have been observed.
We will continue to actively monitor the situation.

INVESTIGATING 22 days ago - at 09/29/2025 10:41AM

We are currently experiencing an issue affecting the Community <> Care integration. Some users are encountering 403 errors when attempting to post Replies from Care to Community posts.

We are actively investigating the cause and working to restore full functionality.

Impact – Replies posted from Care to Community may fail with a 403 error. Other functionality between Community and Care remains unaffected.

We will provide an update as soon as more information becomes available.

Thank you for your patience while we work to resolve this issue.

Latest Khoros outages

AWS Degraded – Multiple Services in US-East-1 Region - about 20 hours ago
[Khoros Marketing] Publishing Failure for Posts with Media - 6 days ago
[Khoros Care] CSAT/NPS failing to be sent - 7 days ago
Email OTP delivery impacting sign-in — Khoros Care & Marketing - 17 days ago
403 Forbidden Errors on Content Editing & Posting - 18 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook