Outage in Khoros

Community <> Care Integration – 403 Errors for Replies

Major
September 29, 2025 - Started about 18 hours ago
Official incident page

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Outage Details

We are currently experiencing an issue affecting the Community <> Care integration. Some users are encountering 403 errors when attempting to post Replies from Care to Community posts. We are actively investigating the cause and working to restore full functionality. Impact – Replies posted from Care to Community may fail with a 403 error. Other functionality between Community and Care remains unaffected. We will provide an update as soon as more information becomes available. Thank you for your patience while we work to resolve this issue.
Components affected
Khoros AWS EU Community Hosting
Latest Updates ( sorted recent to last )
MONITORING about 6 hours ago - at 09/29/2025 10:26PM

We have implemented a fix for the issue affecting the Community <> Care integration.
No further instances of the error have been observed.
We will continue to actively monitor the situation.

INVESTIGATING about 18 hours ago - at 09/29/2025 10:41AM

We are currently experiencing an issue affecting the Community <> Care integration. Some users are encountering 403 errors when attempting to post Replies from Care to Community posts.

We are actively investigating the cause and working to restore full functionality.

Impact – Replies posted from Care to Community may fail with a 403 error. Other functionality between Community and Care remains unaffected.

We will provide an update as soon as more information becomes available.

Thank you for your patience while we work to resolve this issue.

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