Outage in Khoros
Khoros Community Analytics missing Data for EMEA region
Minor
October 23, 2025 - Started 3 days ago
Official incident page
Official incident page
Incident Report
We are investigating an issue causing missing Community Analytics data for customers in the EMEA region since October 21st. We are also working to restore and backfill the affected analytics jobs.
Components affected
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 17 hours ago - at 10/25/2025 06:23AM
The data for October 22 has been successfully backfilled, and we are now working on backfilling the data for October 23.
IDENTIFIED
2 days ago - at 10/24/2025 04:01AM
The data for October 21 has been successfully backfilled, and we are now working on backfilling the data for October 22.
IDENTIFIED
3 days ago - at 10/23/2025 09:36AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 10/23/2025 04:47AM
We are investigating an issue causing missing Community Analytics data for customers in the EMEA region since October 21st. We are also working to restore and backfill the affected analytics jobs.
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