Outage in Khoros

YouTube Automatically De-authenticating & Scheduled Posts Not Published

Resolved Major
November 03, 2025 - Started 30 days ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating an issue causing all connected YouTube accounts to become automatically deauthenticated across multiple markets. As a result, scheduled posts to YouTube and other integrated platforms may not be published as expected. Some users have successfully reauthenticated their accounts but continue to receive deauthentication notifications. Others are unable to reauthenticate due to error messages. Impact Scope: YouTube integrations Scheduled post publishing Comment monitoring and moderation workflows Our engineering team is actively working with YouTube’s API team to identify the root cause and restore stable authentication. We will provide updates as soon as more information is available.

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Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 11/05/2025 11:01AM

This issue is now resolved, as confirmed by our users. Please reach out to Customer Support for any other queries.

MONITORING 28 days ago - at 11/05/2025 04:48AM

We are receiving confirmations that the issue has been resolved and no new issues have been reported related to this. We will continue to monitor.

MONITORING 29 days ago - at 11/04/2025 05:50AM

A fix has been implemented and customers can now connect/authenticate their YouTube accounts again. We are monitoring this.

INVESTIGATING 29 days ago - at 11/04/2025 04:30AM

We’re continuing to investigate reports of YouTube accounts automatically disconnecting, which is impacting integrations, scheduled publishing, and comment workflows. We’ll continue to share updates as soon as new information is available.

INVESTIGATING 30 days ago - at 11/03/2025 10:18PM

We are currently investigating an issue causing all connected YouTube accounts to become automatically deauthenticated across multiple markets. As a result, scheduled posts to YouTube and other integrated platforms may not be published as expected.

Some users have successfully reauthenticated their accounts but continue to receive deauthentication notifications. Others are unable to reauthenticate due to error messages.

Impact Scope:

YouTube integrations
Scheduled post publishing
Comment monitoring and moderation workflows

Our engineering team is actively working with YouTube’s API team to identify the root cause and restore stable authentication. We will provide updates as soon as more information is available.

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