Outage in Khoros
[Khoros Care] DNS Resolution Issue causing delays for Care Integrations
Resolved MinorIncident Report
We are currently investigating a DNS resolution issue with Khoros Care that affects a few functionalities, primarily introducing delays in responses via various integrations.
Components affected
Khoros Facebook API Khoros Other APIs Khoros AMER CARE CRM Connector Khoros AMER & APAC CARE Datacenter Khoros CARE and Community IntegrationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/12/2025 12:05PM
This issue has been resolved
MONITORING
5 months ago - at 11/12/2025 08:03AM
A fix has been implemented, and we are monitoring the results.
IDENTIFIED
5 months ago - at 11/12/2025 07:46AM
We identified the root cause of delays, and a fix is being implemented.
INVESTIGATING
5 months ago - at 11/12/2025 06:56AM
We are currently investigating a DNS resolution issue with Khoros Care that affects a few functionalities, primarily introducing delays in responses via various integrations.
Latest Khoros outages
[EMEA] Community Analytics Data not Coming Up - 3 days ago
[Khoros Community Classic] 403 Forbidden Error - 13 days ago
[AMER] Community posts are not being ingested into Care - 21 days ago
Some Khoros Community instances are down with error 500 - 22 days ago
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