Outage in Khoros

[ Khoros Care ] Instagram Direct Messages not ingesting in Khoros Care

Minor
November 14, 2025 - Started 1 day ago
Official incident page

Incident Report

We are currently investigating an issue where some Instagram Direct Messages are not being ingested into the platform. This may result in delays or missing messages for certain workspaces. Our teams are actively working to identify the root cause and restore full functionality. Further updates will follow.
Components affected
Khoros Facebook API

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Latest Updates ( sorted recent to last )
INVESTIGATING 1 day ago - at 11/14/2025 05:08PM

We are currently investigating an issue where some Instagram Direct Messages are not being ingested into the platform.
This may result in delays or missing messages for certain workspaces.
Our teams are actively working to identify the root cause and restore full functionality.
Further updates will follow.

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