Outage in Khoros
Messaging and login intermittent failures
Resolved MajorIncident Report
We are aware of an intermittent issue affecting Khoros Care, where some agents are unable to communicate with clients, and some are experiencing login difficulties. Our team is actively investigating the root cause and will provide further updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 12/10/2025 09:55AM
This incident has been resolved.
MONITORING
about 1 month ago - at 12/10/2025 02:25AM
A fix has been implemented and we are monitoring results.
IDENTIFIED
about 1 month ago - at 12/10/2025 12:46AM
The issue has been identified and we are working on implementing fix
INVESTIGATING
about 1 month ago - at 12/09/2025 10:17PM
We are aware of an intermittent issue affecting Khoros Care, where some agents are unable to communicate with clients, and some are experiencing login difficulties. Our team is actively investigating the root cause and will provide further updates as they become available.
Latest Khoros outages
Some Khoros Community Aurora instances are down with "An error occurred while processing your request." - 2 days ago
Community Style Issues - 3 days ago
[Khoros Care] Community replies not ingesting into Care - 24 days ago
Care - Manage Views not available - 26 days ago
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