Outage in Khoros
[Khoros Care] Community replies not ingesting into Care
Resolved MajorIncident Report
We are currently investigating an issue with the Community <> Care post ingestion.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 12/12/2025 09:18PM
The issue with Care post ingestion is now resolved.
MONITORING
29 days ago - at 12/12/2025 03:53AM
We have not received any new complaints regarding this and are continuing to monitor this.
MONITORING
29 days ago - at 12/11/2025 01:25PM
A fix has been implemented, and we are currently monitoring the results while backfilling completes.
IDENTIFIED
29 days ago - at 12/11/2025 11:34AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
29 days ago - at 12/11/2025 08:07AM
We are currently investigating an issue with the Community <> Care post ingestion.
Latest Khoros outages
Some Khoros Community Aurora instances are down with "An error occurred while processing your request." - 2 days ago
Community Style Issues - 3 days ago
[Khoros Care] Community replies not ingesting into Care - 24 days ago
Care - Manage Views not available - 26 days ago
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