Outage in Khoros

[Khoros Care] Community replies not ingesting into Care

Resolved Major
December 11, 2025 - Started 7 days ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating an issue with the Community <> Care post ingestion.

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 12/12/2025 09:18PM

The issue with Care post ingestion is now resolved.

MONITORING 6 days ago - at 12/12/2025 03:53AM

We have not received any new complaints regarding this and are continuing to monitor this.

MONITORING 7 days ago - at 12/11/2025 01:25PM

A fix has been implemented, and we are currently monitoring the results while backfilling completes.

IDENTIFIED 7 days ago - at 12/11/2025 11:34AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 days ago - at 12/11/2025 08:07AM

We are currently investigating an issue with the Community <> Care post ingestion.

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