Outage in Khoros
[Khoros Care] Community replies not ingesting into Care
Resolved MajorIncident Report
We are currently investigating an issue with the Community <> Care post ingestion.
Components affected
Khoros CARE and Community IntegrationNeed to monitor Khoros outages?
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 12/12/2025 09:18PM
The issue with Care post ingestion is now resolved.
MONITORING
6 days ago - at 12/12/2025 03:53AM
We have not received any new complaints regarding this and are continuing to monitor this.
MONITORING
7 days ago - at 12/11/2025 01:25PM
A fix has been implemented, and we are currently monitoring the results while backfilling completes.
IDENTIFIED
7 days ago - at 12/11/2025 11:34AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 days ago - at 12/11/2025 08:07AM
We are currently investigating an issue with the Community <> Care post ingestion.
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