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Outage in Khoros

Some Khoros Community Aurora instances are down with "An error occurred while processing your request."

Resolved Major
January 07, 2026 - Started 24 days ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently investigating the issues with some of the instances being down with "An error occurred while processing your request."

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 01/08/2026 01:08AM

The issue impacting some Khoros Community Aurora instances, where users encountered the message “An error occurred while processing your request", has been successfully resolved.

MONITORING 24 days ago - at 01/07/2026 04:36PM

The fix has been implemented, and the issue is currently resolved.

INVESTIGATING 24 days ago - at 01/07/2026 04:09PM

We are currently investigating the issues with some of the instances being down with "An error occurred while processing your request."

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