Outage in Khoros

[Khoros Care & Marketing] LinkedIn integration outage

Resolved Major

January 16, 2026 - Started 3 months ago - Lasted 3 days
Official incident page

Incident Report

We are experiencing an ongoing outage affecting our LinkedIn integration. As a result, it is not possible to reply to existing messages, and no new messages will be ingested. Our Engineering team is working to resolve this issue urgently.

Components affected

Khoros Other APIs Khoros Social Marketing Publishing

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/19/2026 03:11AM

The issue affecting the LinkedIn integration has been resolved. The fix has been deployed, and message ingestion and replies are now functioning as expected.

If you continue to experience any issues, please contact Support for further assistance.

MONITORING 3 months ago - at 01/16/2026 08:16PM

The fix has been deployed, and we believe the issue is resolved.

IDENTIFIED 3 months ago - at 01/16/2026 05:38PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 01/16/2026 04:40PM

We have identified the root cause being a deprecated service from LinkedIn requiring a change in our codebase. Our team is still looking into this matter.

IDENTIFIED 3 months ago - at 01/16/2026 03:06PM

We are experiencing an ongoing outage affecting our LinkedIn integration. As a result, it is not possible to reply to existing messages, and no new messages will be ingested.

Our Engineering team is working to resolve this issue urgently.

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