Outage in Khoros

[Khoros Care & Marketing] LinkedIn integration outage

Major

January 16, 2026 - Started about 19 hours ago
Official incident page

Incident Report

We are experiencing an ongoing outage affecting our LinkedIn integration. As a result, it is not possible to reply to existing messages, and no new messages will be ingested. Our Engineering team is working to resolve this issue urgently.

Components affected

Khoros Other APIs Khoros Social Marketing Publishing

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Latest Updates ( sorted recent to last )

MONITORING about 14 hours ago - at 01/16/2026 08:16PM

The fix has been deployed, and we believe the issue is resolved.

IDENTIFIED about 17 hours ago - at 01/16/2026 05:38PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 18 hours ago - at 01/16/2026 04:40PM

We have identified the root cause being a deprecated service from LinkedIn requiring a change in our codebase. Our team is still looking into this matter.

IDENTIFIED about 19 hours ago - at 01/16/2026 03:06PM

We are experiencing an ongoing outage affecting our LinkedIn integration. As a result, it is not possible to reply to existing messages, and no new messages will be ingested.

Our Engineering team is working to resolve this issue urgently.

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