Outage in Khoros

Analytics data not updated

Resolved Minor

January 20, 2026 - Started 11 days ago - Lasted 2 days
Official incident page

Incident Report

We are currently investigating an issue that is affecting analytics data. Data are not populated since the 16th of January. Our infrastructure team is working on this with Urgent priority.

Components affected

Khoros Social Marketing Analytics

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 01/22/2026 06:51AM

The issue has been fully resolved. Our teams have confirmed system stability, and all services are operating normally.

MONITORING 9 days ago - at 01/22/2026 02:13AM

The backfill operations have been completed and we are continuing to monitor.

IDENTIFIED 10 days ago - at 01/21/2026 03:44AM

The backfill operations are in progress and our teams are monitoring the same as well.

IDENTIFIED 11 days ago - at 01/20/2026 03:29PM

We are continuing the backfill operations, we will share further updates as they become available

IDENTIFIED 11 days ago - at 01/20/2026 01:39PM

We have identified the analytics data population issue and our teams applied a fix. Source systems are confirmed healthy, and backfill processing is currently underway. We will share further updates as they become available.

INVESTIGATING 11 days ago - at 01/20/2026 11:26AM

We are currently investigating an issue that is affecting analytics data. Data are not populated since the 16th of January.

Our infrastructure team is working on this with Urgent priority.

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