Outage in Khoros

Khoros Care - degraded performance with message delivery.

Resolved Minor

January 26, 2026 - Started 3 months ago - Lasted about 15 hours
Official incident page

Incident Report

We are investigating reports of degraded performance in Khoros Care that are affecting agent console responsiveness and message delivery (delays in sending and receiving messages, as well as in claiming and assigning conversations).

Components affected

Khoros AMER & APAC CARE Datacenter Khoros EMEA CARE Datacenter

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/27/2026 01:50AM

The performance degradation impacting agent console responsiveness and message delivery has been resolved.

MONITORING 3 months ago - at 01/26/2026 12:54PM

The affected systems have automatically recovered, and the previously observed delays are no longer occurring. We are continuing to actively monitor system performance to ensure ongoing stability.

INVESTIGATING 3 months ago - at 01/26/2026 11:54AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 01/26/2026 11:19AM

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