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Outage in Khoros

Khoros Care - degraded performance with message delivery.

Resolved Minor
January 26, 2026 - Started 5 days ago - Lasted about 15 hours
Official incident page

Incident Report

We are investigating reports of degraded performance in Khoros Care that are affecting agent console responsiveness and message delivery (delays in sending and receiving messages, as well as in claiming and assigning conversations).
Components affected
Khoros AMER & APAC CARE Datacenter Khoros EMEA CARE Datacenter

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 01/27/2026 01:50AM

The performance degradation impacting agent console responsiveness and message delivery has been resolved.

MONITORING 5 days ago - at 01/26/2026 12:54PM

The affected systems have automatically recovered, and the previously observed delays are no longer occurring. We are continuing to actively monitor system performance to ensure ongoing stability.

INVESTIGATING 5 days ago - at 01/26/2026 11:54AM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 01/26/2026 11:19AM

We are investigating reports of degraded performance in Khoros Care that are affecting agent console responsiveness and message delivery (delays in sending and receiving messages, as well as in claiming and assigning conversations).

Latest Khoros outages

Khoros Community Azure outage - 10 days ago
Analytics data not updated - 11 days ago
[Khoros Care & Marketing] LinkedIn integration outage - 15 days ago
403 errors when loading assets - 17 days ago
Analytics Data Unavailable for Posts and Marketing Dashboards - 23 days ago

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