Outage in Khoros
Delays in Community-to-Care Ingestions
Resolved MinorIncident Report
Summary AI Generated
Khoros experienced delays in Community-to-Care ingestion that affected the CARE and Community Integration components for approximately 12 days. The engineering team implemented a fix and performed extensive backfilling of missing data across multiple regions, with some additional data requiring secondary backfill processing. The issue was fully resolved after completing all backfill operations and confirming normal ingestion functionality through enhanced monitoring.
We are currently investigating reports by some customers experiencing delays in Community-to-Care ingestion
Components affected
Khoros CARE and Community IntegrationNeed to monitor Khoros outages?
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 03/24/2026 10:10PM
This issue has been resolved. We have seen no further issues during our monitoring.
MONITORING
10 days ago - at 03/23/2026 10:41PM
The backfilling has now been completed. We will now monitor this for any further issues
MONITORING
10 days ago - at 03/23/2026 09:00AM
Our Infrastructure team are still working on the missing backfilled data.
We will share another update as soon as processing is complete.
MONITORING
13 days ago - at 03/20/2026 08:19PM
We have identified some data that has not been backfilled, and our Infrastructure team are working on resolving this.
MONITORING
14 days ago - at 03/20/2026 03:36AM
The historical backfill work for the affected ingestion period has finished. New Community-to-Care ingestion should now be operating normally, and missing historical data from the impacted window should be restored where applicable.
Our teams will remain on enhanced monitoring for 24 hours to validate end-to-end behavior before we close this incident.
MONITORING
14 days ago - at 03/19/2026 11:53PM
Data ingestion recovery remains in progress. Backfill processing has already completed in one affected region and is still running in the remaining impacted EU region.
We will share another update as soon as processing is complete and final validation has been finished.
MONITORING
15 days ago - at 03/19/2026 12:15AM
Data ingestion recovery is nearing completion. Backfill processing has already completed in one affected region and is still running in the remaining impacted EU region. Based on current progress, we expect ingestion to be fully completed by the morning of March 19 UTC, assuming the remaining jobs finish successfully.
MONITORING
16 days ago - at 03/18/2026 12:54AM
Backfilling for the affected dates is still in progress and is progressing successfully.
MONITORING
17 days ago - at 03/17/2026 01:40AM
Monitoring continues as backfilling for the affected dates progresses.
MONITORING
17 days ago - at 03/16/2026 09:35AM
We continue to monitor backfilling for the affected dates.
MONITORING
18 days ago - at 03/16/2026 01:49AM
We are continuing to monitor the ongoing backfilling for the affected dates.
MONITORING
18 days ago - at 03/15/2026 12:41PM
We have introduced a fix for this issue and are now working on backfilling data for the affected dates.
IDENTIFIED
20 days ago - at 03/13/2026 10:52PM
Our Engineering team are working on a fix for this issue.
INVESTIGATING
20 days ago - at 03/13/2026 11:08AM
We are continuing to investigate the delays affecting Community-to-Care ingestion. Our team is actively reviewing the issue, and the investigation is ongoing. We will share additional updates as soon as more information becomes available.
INVESTIGATING
21 days ago - at 03/12/2026 11:39PM
We are continuing to investigate the delays in Community to Care ingestion. We will provide further updates as soon as they are available.
INVESTIGATING
21 days ago - at 03/12/2026 05:31PM
We are currently investigating reports by some customers experiencing delays in Community-to-Care ingestion
Latest Khoros outages
[AMER] Community posts are not being ingested into Care - 33 minutes ago
Some Khoros Community instances are down with error 500 - about 17 hours ago
User logins fails with 504 timeout - 16 days ago
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