Outage in Khoros

Khoros Care chats cannot be responded

Major

March 12, 2026 - Started about 1 hour ago
Official incident page

Incident Report

We are an investigating an issue where Khoros Care chats either cannot be assigned or answered.

Components affected

Khoros AMER & APAC CARE Datacenter Khoros EMEA CARE Datacenter

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Latest Updates ( sorted recent to last )

INVESTIGATING about 1 hour ago - at 03/12/2026 08:45PM

We are an investigating an issue where Khoros Care chats either cannot be assigned or answered.

Latest Khoros outages

Delays in Community-to-Care Ingestions - about 5 hours ago

Delays in ingestion from Communities to Care - 3 days ago

Analytics dashboards fail intermittently - 3 days ago

Analytics dashboards fail intermittently - 6 days ago

[AMER] Khoros Communities analytics and bulk API return incomplete data for dates past 2026-02-27 - 10 days ago

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