Outage in Khoros
Khoros Care chats cannot be responded
Resolved MajorIncident Report
Summary AI Generated
Khoros Care experienced a major incident where chat conversations could not be assigned to agents or responded to, affecting all AMER, APAC, and EMEA Care datacenters. The issue prevented normal chat functionality across all regions for over 25 hours. The problem was resolved through an implemented fix, with full service restoration confirmed after monitoring.
We are an investigating an issue where Khoros Care chats either cannot be assigned or answered.
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 03/13/2026 10:00PM
We have confirmed that the issue with Khoros Chats has now been resolved.
MONITORING
21 days ago - at 03/13/2026 05:22AM
We have started received confirmations that the issue is no longer seen. We are continuing to monitor this.
MONITORING
21 days ago - at 03/12/2026 11:11PM
We have implemented a fix for the issue where Khoros Care chats were unable to be assigned or responded to. We are actively monitoring the situation.
INVESTIGATING
21 days ago - at 03/12/2026 08:45PM
We are an investigating an issue where Khoros Care chats either cannot be assigned or answered.
Latest Khoros outages
[AMER] Community posts are not being ingested into Care - 31 minutes ago
Some Khoros Community instances are down with error 500 - about 17 hours ago
User logins fails with 504 timeout - 16 days ago
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