Khoros Care experienced a major incident where chat conversations could not be assigned to agents or responded to, affecting all AMER, APAC, and EMEA Care datacenters. The issue prevented normal chat functionality across all regions for over 25 hours. The problem was resolved through an implemented fix, with full service restoration confirmed after monitoring.
We have confirmed that the issue with Khoros Chats has now been resolved.
We have started received confirmations that the issue is no longer seen. We are continuing to monitor this.
We have implemented a fix for the issue where Khoros Care chats were unable to be assigned or responded to. We are actively monitoring the situation.
We are an investigating an issue where Khoros Care chats either cannot be assigned or answered.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with