Outage in Khoros
Khoros Marketing fails to publish to Facebook
Resolved MajorIncident Report
Summary AI Generated
Khoros Marketing experienced a major outage where users were unable to publish content to Facebook due to performance degradation from Meta that occurred on March 12-13. The Social Marketing Publishing component was affected for over 4 days (101.4 hours). The engineering team implemented a temporary fix followed by a permanent preventive solution, with the issue fully resolved on March 17.
We have received reports about people being unable to publish to Facebook. We are investigating the issue.
Components affected
Khoros Social Marketing PublishingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/18/2026 12:42AM
We have confirmed that this issue is now resolved.
MONITORING
about 1 month ago - at 03/17/2026 09:42AM
We are continuing to monitor this.
MONITORING
about 1 month ago - at 03/17/2026 01:47AM
We are continuing to monitor this. No issues have been reported currently.
MONITORING
about 1 month ago - at 03/16/2026 01:26PM
The fixes have been successfully deployed. Publishing should now be operating normally, and we are continuing to monitor the system.
MONITORING
about 1 month ago - at 03/16/2026 09:40AM
Fix deployment in progress. No new issues have been reported.
MONITORING
about 1 month ago - at 03/16/2026 01:52AM
We are in the process of deploying a fix. No new issues have been reported currently and we are continuing to monitor the same.
MONITORING
about 1 month ago - at 03/14/2026 08:14PM
Our Engineering has implemented a temporary fix for the Meta performance degradation issue. They continue to work on a permanent resolution. We will continue to monitor this situation.
MONITORING
about 1 month ago - at 03/13/2026 11:28PM
Our Engineering team found that there was a performance degradation from Meta on March 12 that stopped on March 13. They are implementing a preventive fix in case it happens again. We will continue to monitor this situation.
INVESTIGATING
about 1 month ago - at 03/13/2026 07:20PM
We have received reports about people being unable to publish to Facebook. We are investigating the issue.
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