Outage in Khoros
Khoros Marketing fails to publish to Facebook
Resolved MajorIncident Report
Summary AI Generated
Khoros Marketing experienced a major outage where users were unable to publish content to Facebook due to performance degradation from Meta that occurred on March 12-13. The Social Marketing Publishing component was affected for over 4 days (101.4 hours). The engineering team implemented a temporary fix followed by a permanent preventive solution, with the issue fully resolved on March 17.
We have received reports about people being unable to publish to Facebook. We are investigating the issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 03/18/2026 12:42AM
We have confirmed that this issue is now resolved.
MONITORING
7 days ago - at 03/17/2026 09:42AM
We are continuing to monitor this.
MONITORING
7 days ago - at 03/17/2026 01:47AM
We are continuing to monitor this. No issues have been reported currently.
MONITORING
8 days ago - at 03/16/2026 01:26PM
The fixes have been successfully deployed. Publishing should now be operating normally, and we are continuing to monitor the system.
MONITORING
8 days ago - at 03/16/2026 09:40AM
Fix deployment in progress. No new issues have been reported.
MONITORING
8 days ago - at 03/16/2026 01:52AM
We are in the process of deploying a fix. No new issues have been reported currently and we are continuing to monitor the same.
MONITORING
10 days ago - at 03/14/2026 08:14PM
Our Engineering has implemented a temporary fix for the Meta performance degradation issue. They continue to work on a permanent resolution. We will continue to monitor this situation.
MONITORING
11 days ago - at 03/13/2026 11:28PM
Our Engineering team found that there was a performance degradation from Meta on March 12 that stopped on March 13. They are implementing a preventive fix in case it happens again. We will continue to monitor this situation.
INVESTIGATING
11 days ago - at 03/13/2026 07:20PM
We have received reports about people being unable to publish to Facebook. We are investigating the issue.
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