Outage in Khoros
[EMEA] Analytics data not updated
Minor
March 16, 2026 - Started 8 days ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue that is affecting analytics data for EMEA Communities. Data have not been populated since the 14th of March.
Our infrastructure team is working on this with Urgent priority.
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Latest Updates ( sorted recent to last )
MONITORING
4 minutes ago - at 03/24/2026 12:18PM
Backfill for 16th March has been completed. The backfill for the 17th is now in progress.
MONITORING
about 14 hours ago - at 03/23/2026 10:20PM
Backfill for 15th March has been completed. The backfill for the 16th is now commencing.
MONITORING
1 day ago - at 03/23/2026 01:48AM
Backfill for 16th March is under progress. We will share another update once processing and validation have been completed.
MONITORING
2 days ago - at 03/22/2026 03:06PM
Backfill for March 15th for the affected region is completed.
We are continuing the backfill for March 16th, and we will share another update once processing and validation have been completed
MONITORING
4 days ago - at 03/20/2026 07:58PM
Backfill for March 15th for the affected EU data is completed.
MONITORING
4 days ago - at 03/20/2026 10:48AM
Backfill for March 14th for the affected EU data is completed.
We are continuing the backfill for March 15th, and we will share another update once processing and validation have been completed.
MONITORING
4 days ago - at 03/20/2026 10:00AM
Backfill processing for the affected EU data is still in progress.
Recovery work is continuing normally, and we will share another update once processing and validation have been completed.
MONITORING
5 days ago - at 03/19/2026 11:50PM
Backfill processing for the affected EU data is still in progress.
Recovery work is continuing normally, and we will share another update once processing and validation have been completed.
MONITORING
5 days ago - at 03/19/2026 12:22AM
Backfill processing for the affected EU data is still in progress. Based on current progress, we expect the remaining data to be fully ingested by March 19 morning UTC, with a final confirmation to follow once validation is complete.
IDENTIFIED
6 days ago - at 03/18/2026 12:50AM
Backfilling of data is in progress for the 9th and the jobs continue to run as expected.
IDENTIFIED
7 days ago - at 03/17/2026 10:34AM
Backfill processing is currently underway.
MONITORING
7 days ago - at 03/17/2026 10:07AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 03/17/2026 10:07AM
We have identified the analytics data population issue, and our teams applied a fix. Backfill processing is currently underway. We will share further updates as they become available.
IDENTIFIED
7 days ago - at 03/17/2026 01:36AM
We have identified the issue and are in the process of developing a fix for the same.
INVESTIGATING
8 days ago - at 03/16/2026 10:16AM
We are continuing to investigate this issue.
INVESTIGATING
8 days ago - at 03/16/2026 10:15AM
We are currently investigating an issue that is affecting analytics data for EMEA Communities. Data have not been populated since the 14th of March.
Our infrastructure team is working on this with Urgent priority.
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