Outage in KnowBe4
Google Workspace PhishRIP errors
Resolved MinorIncident Report
Summary AI Generated
KnowBe4's PhishRIP feature experienced errors with Google Workspace queries for approximately 26.5 hours, causing query failures for affected users. Investigation revealed the errors were tied to individual Google account issues, specifically suspended Gmail accounts. The incident was resolved after confirming the failures stemmed from account-level problems rather than a platform-wide issue.
We are currently investigating an issue affecting Google PhishRIP queries, which may cause them to fail.
Components affected
KnowBe4 PhishRIPTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 08/06/2026 09:56PM
Upon further investigation we have determined that the errors affecting Google PhishRIP queries were related to individual issues on Google accounts.
MONITORING
20 days ago - at 08/05/2026 09:24PM
Based on our investigation into the recent errors affecting Google PhishRIP queries, it appears these may be related to suspended Gmail accounts. We are continuing to monitor the issue.
INVESTIGATING
20 days ago - at 08/05/2026 07:29PM
We are currently investigating an issue affecting Google PhishRIP queries, which may cause them to fail.
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