Outage in KnowBe4
PAB | Error Reporting Phish using Gmail Phish Alert Button
Resolved MinorIncident Report
Summary AI Generated
KnowBe4's Gmail Phish Alert Button (PAB) experienced a minor incident lasting approximately 6 hours, during which users received an internal error when attempting to report phishing emails. The issue was identified and a fix was implemented and monitored before being fully resolved.
We have received reports that the Gmail Phish Alert Button shows the error "[reportPhishAttempt()] An internal error has occurred. Please try again." when reporting phish. We are investigating this issue and will update this page when we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/21/2026 02:57PM
This incident has been resolved.
MONITORING
4 days ago - at 08/21/2026 01:08PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 08/21/2026 12:03PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 08/21/2026 08:52AM
We have received reports that the Gmail Phish Alert Button shows the error "[reportPhishAttempt()] An internal error has occurred. Please try again." when reporting phish. We are investigating this issue and will update this page when we have more information.
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