Outage in KnowBe4
PAB sending a Non-Delivery Report after an Email is Reported (US Only)
Resolved MinorIncident Report
Summary AI Generated
A bug in KnowBe4's Phish Alert Button (PAB) caused Non-Delivery Reports (NDRs) to be incorrectly returned to US users when reporting phishing emails with the "Send Us a Copy" setting enabled. The issue lasted approximately 5.8 hours before a fix was implemented and confirmed resolved.
We are investigating an issue causing a Non-Delivery Report (NDR) to be returned when a message is reported via the Phish Alert Button and "Send Us a Copy" is enabled in Account Settings
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 08/18/2026 08:14PM
This incident has been resolved.
MONITORING
7 days ago - at 08/18/2026 03:26PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 days ago - at 08/18/2026 02:29PM
We are investigating an issue causing a Non-Delivery Report (NDR) to be returned when a message is reported via the Phish Alert Button and "Send Us a Copy" is enabled in Account Settings
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