Outage in KnowledgeOwl
Reports of knowledge base and app slowness
Resolved MajorIncident Report
Summary AI Generated
KnowledgeOwl experienced a major service incident lasting 3.4 hours, with users reporting 504 gateway timeouts and slowness when accessing knowledge bases and the main application. The incident affected the web application, API, and knowledge bases components. The team identified and implemented a fix, with service restored and no further issues reported.
We're investigating reports of 504 gateway timeouts and other slowness accessing knowledge bases and the KnowledgeOwl application.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 04/22/2026 06:41PM
Our fix seems to be working and we haven't seen any further issues. We'll share a post-mortem tomorrow. Thank you for your patience today!
MONITORING
8 days ago - at 04/22/2026 04:10PM
We've rolled out a fix for the issue and we're monitoring performance.
IDENTIFIED
8 days ago - at 04/22/2026 03:22PM
We've identified the issue and are working to implement a fix.
INVESTIGATING
8 days ago - at 04/22/2026 03:15PM
We're investigating reports of 504 gateway timeouts and other slowness accessing knowledge bases and the KnowledgeOwl application.
Latest KnowledgeOwl outages
Reports of 504 errors and slow load times - 3 days ago
Unsafe files warning from Microsoft Defender SmartScreen - 29 days ago
Degraded performance and time outs. - 3 months ago
Update – Monitoring - 5 months ago
Error messages on knowledge bases and apps - 9 months ago
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