Outage in KnowledgeOwl
Reports of 504 errors and slow load times
Resolved MajorIncident Report
Summary AI Generated
KnowledgeOwl experienced a 4.5-hour major outage with 504 errors and slow load times affecting all core services including knowledge bases, web application, API, and file CDN. The service was placed in emergency maintenance mode while the team investigated and attempted multiple mitigations before successfully implementing a fix. All systems were restored and the incident was resolved after continued monitoring confirmed the fix was stable.
We are currently investigating reports of 504 errors and slow load times.
Components affected
KnowledgeOwl Knowledge Bases KnowledgeOwl Web Application KnowledgeOwl API KnowledgeOwl File and Resource CDNTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/27/2026 06:52PM
The fix is holding and this incident is now resolved. We'll share a post-mortem later this week. Thanks for your patience today.
MONITORING
3 days ago - at 04/27/2026 05:49PM
A fix has been implemented and we are monitoring the results. All systems should be back online. We will continue to monitor over the next hour before marking this as resolved, and we will share a postmortem once our review is complete.
IDENTIFIED
3 days ago - at 04/27/2026 04:48PM
Our team is actively investigating and has attempted several mitigations, none of which have resolved the issue. We'll continue posting hourly updates, or sooner if the situation changes.
IDENTIFIED
3 days ago - at 04/27/2026 03:46PM
We are still in emergency maintenance mode as we sort out the underlying issues that were causing the 504 errors. We are so sorry and are trying to get you all back online as quickly as possible. As one of our customers said, it is the Mondayest Monday.
IDENTIFIED
3 days ago - at 04/27/2026 02:48PM
All services are currently in maintenance mode. This includes knowledge bases, the application, files, and the API.
IDENTIFIED
3 days ago - at 04/27/2026 02:39PM
We are temporarily putting KnowledgeOwl into maintenance mode in order to let the system recover. We will be bringing everything back on line as quickly as possible.
INVESTIGATING
3 days ago - at 04/27/2026 02:22PM
We are currently investigating reports of 504 errors and slow load times.
Latest KnowledgeOwl outages
Reports of knowledge base and app slowness - 8 days ago
Unsafe files warning from Microsoft Defender SmartScreen - 29 days ago
Degraded performance and time outs. - 3 months ago
Update – Monitoring - 5 months ago
Error messages on knowledge bases and apps - 9 months ago
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