Outage in Kore.ai
Performance degradation observed in the US instance for Kore Agent Desktop
Resolved Major
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Outage Details
We are currently investigating this issue.
Components affected
Kore.ai Kore Agent DesktopLatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 01/29/2024 09:56PM
The issue has been resolved. The agents are receiving the chats and are able to respond on the agent desktop and the supervisors are able to monitor the conversations.
INVESTIGATING
over 1 year ago - at 01/29/2024 09:10PM
We are still investigating and trying to remediate the issue as soon as we can. We should be able to provide an update in the next half an hour.
INVESTIGATING
over 1 year ago - at 01/29/2024 08:34PM
It is taking longer than usual for us to isolate the issue. We would like to reassure you that the best technical personnel are working on expediting the resolution.
INVESTIGATING
over 1 year ago - at 01/29/2024 07:42PM
We are still continuing to investigate this issue. Please be assured that we are doing our best to isolate and remediate the issue ASAP.
INVESTIGATING
over 1 year ago - at 01/29/2024 07:30PM
We are continuing to investigate this issue. We are doing our best to expedite the resolution.
INVESTIGATING
over 1 year ago - at 01/29/2024 07:09PM
We are continuing to investigate this issue. Please be assured that the best technical team is working on this.
INVESTIGATING
over 1 year ago - at 01/29/2024 06:53PM
We are continuing to investigate this issue.
INVESTIGATING
over 1 year ago - at 01/29/2024 06:31PM
We are currently investigating this issue.
Latest Kore.ai outages
Investigating Analytics API Outage on the XO Platform - 19 days ago
Production Downtime at UAE instance - 23 days ago
Investigating Issues with XO 11 Voice Bots on EU Instance. - about 1 month ago
Investigating issues with Voice Bots on the US Instance. - about 1 month ago
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