Outage in Kore.ai

Production Degradation Update

Resolved Minor
December 09, 2024 - Started 13 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Following our recent production deployment on the US instance with XO 10.9.0, XO 11.8.0 & XOCC 3.8.0, we have identified a few issues impacting service performance. We apologize for any inconvenience this may cause and appreciate your patience and understanding. To ensure a stable and seamless experience, we are reverting to the previous versions XO 10.8.1, XO 11.7.1 & XOCC 3.7.1 while we work towards resolving the identified concerns. Services will remain operational during the reversion process. Some users may experience brief interruptions or delays during this time.
Components affected
Kore.ai Bot Builder Kore.ai Kore IVR Kore.ai Kore Agent Desktop Kore.ai Bot Administration Application Kore.ai APIs Kore.ai Bot Uptime Kore.ai Nuance
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 12/09/2024 12:50PM

We have reverted to the previous version at around 5.55 pm IST hours and no issues have been observed since

IDENTIFIED 13 days ago - at 12/09/2024 11:37AM

Following our recent production deployment on the US instance with XO 10.9.0, XO 11.8.0 & XOCC 3.8.0, we have identified a few issues impacting service performance.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

To ensure a stable and seamless experience, we are reverting to the previous versions XO 10.8.1, XO 11.7.1 & XOCC 3.7.1 while we work towards resolving the identified concerns.

Services will remain operational during the reversion process.

Some users may experience brief interruptions or delays during this time.

Latest Kore.ai outages

Investigating issues with XO Platform on US Region - 9 days ago
Intermittent call drops observed on our US instance. - 10 days ago
Investigating issues on our IND Instance - 13 days ago
Partial Outage Observed on our US Instance. - about 1 month ago
US Instance (XO and Kore Voice Gateway) - Observing sporadic bot latency issues (minimal or no impact to most customers) - about 1 month ago

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