Outage in Kore.ai

Investigating issues with XO Platform on US Region

Resolved Minor
December 13, 2024 - Started 9 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
Components affected
Kore.ai Bot Builder Kore.ai Kore IVR Kore.ai Kore Agent Desktop Kore.ai Bot Administration Application Kore.ai APIs Kore.ai Bot Uptime Kore.ai Nuance
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 12/13/2024 07:13AM

This is incident is resolved.

INVESTIGATING 9 days ago - at 12/13/2024 06:39AM

This incident is a duplicate, triggered due to the ongoing maintenance activity. The team is actively working on the maintenance and will provide confirmation once the activity is complete.

INVESTIGATING 9 days ago - at 12/13/2024 06:26AM

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

Latest Kore.ai outages

Intermittent call drops observed on our US instance. - 10 days ago
Production Degradation Update - 13 days ago
Investigating issues on our IND Instance - 13 days ago
Partial Outage Observed on our US Instance. - about 1 month ago
US Instance (XO and Kore Voice Gateway) - Observing sporadic bot latency issues (minimal or no impact to most customers) - about 1 month ago

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