Outage in Kustomer
[WhatsApp Messages] [Long delays in sending and multiple messages being sent] [PROD 1]
Resolved Minor
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Outage Details
Kustomer has implemented an update to address an event affecting WHATSAPP Chat Channel in PROD 1 that caused long delays in sending and multiples of the same messages being sent in WhatsApp conversations.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at Email OR Chat if you have additional questions or concerns.
Components affected
Kustomer Channel - ChatLatest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 05/07/2025 07:12PM
Kustomer has resolved an event affecting WhatsApp Chat in Prod 1 that caused long delays in sending messages and multiple of the same message going out. To resolve this issue, our team has scaled up our traffic allowance with WhatsApp messaging service to alleviate this issue.
After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at Email or Chat if you have additional questions or concerns.
MONITORING
24 days ago - at 05/07/2025 06:55PM
Kustomer has implemented an update to address an event affecting WHATSAPP Chat Channel in PROD 1 that caused long delays in sending and multiples of the same messages being sent in WhatsApp conversations.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at Email OR Chat if you have additional questions or concerns.
Latest Kustomer outages
[Reported Third Party Event - TWILIO SMS] experiencing disruption with message deliverability - 8 days ago
[CHAT] [NOT ALLOWING FOR MESSAGES TO BE SENT] [PROD1] - 17 days ago
WhatsApp Integration message delays [Prod 1 ] - 23 days ago
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