Outage in Kustomer

[CHAT] [NOT ALLOWING FOR MESSAGES TO BE SENT] [PROD1]

Resolved Minor
May 14, 2025 - Started 17 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Kustomer is aware of an event affecting Chat widgets that may cause Chat messages to not send. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via email at support@kustomer.com for any further questions or updates.
Components affected
Kustomer Channel - Chat
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 05/14/2025 06:36PM

Kustomer has resolved an event affecting Chat messaging that caused Chats to not be allowed to send in the widget. To resolve this issue, our team has rolled back an update to the platform.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at Email 'support@kustomer.com' if you have additional questions or concerns.

MONITORING 17 days ago - at 05/14/2025 06:00PM

Kustomer has implemented an update to address an event affecting Chat Widgets that caused messages to not be sent in the Chat.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at Email 'support@kustomer.com' if you have additional questions or concerns.

INVESTIGATING 17 days ago - at 05/14/2025 05:40PM

Kustomer is aware of an event affecting Chat widgets that may cause Chat messages to not send.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via email at support@kustomer.com for any further questions or updates.

INVESTIGATING 17 days ago - at 05/14/2025 05:35PM

Kustomer is aware of an event affecting Chat widgets that may cause Chat messages to not send.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via email at support@kustomer.com for any further questions or updates.

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