Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Kustomer

[CHAT] [NOT ALLOWING FOR MESSAGES TO BE SENT] [PROD1]

Resolved Minor
May 14, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

Kustomer is aware of an event affecting Chat widgets that may cause Chat messages to not send. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via email at support@kustomer.com for any further questions or updates.
Components affected
Kustomer Channel - Chat

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/14/2025 06:36PM

Kustomer has resolved an event affecting Chat messaging that caused Chats to not be allowed to send in the widget. To resolve this issue, our team has rolled back an update to the platform.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at Email 'support@kustomer.com' if you have additional questions or concerns.

MONITORING 12 months ago - at 05/14/2025 06:00PM

Kustomer has implemented an update to address an event affecting Chat Widgets that caused messages to not be sent in the Chat.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at Email 'support@kustomer.com' if you have additional questions or concerns.

INVESTIGATING 12 months ago - at 05/14/2025 05:40PM

Kustomer is aware of an event affecting Chat widgets that may cause Chat messages to not send.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via email at support@kustomer.com for any further questions or updates.

INVESTIGATING 12 months ago - at 05/14/2025 05:35PM

Kustomer is aware of an event affecting Chat widgets that may cause Chat messages to not send.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via email at support@kustomer.com for any further questions or updates.

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook