Outage in Kustomer

Reported Third Party Event - PubNub Latency and Errors

Resolved Minor

July 08, 2025 - Started 10 months ago - Lasted 3 minutes
Official incident page

Incident Report

Kustomer is aware of an event reported by one of our third party vendors affecting Chat and Email latency that may cause delays in messages being sent and received within the platform. Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please refer to PubNub's status page https://status.pubnub.com/incidents/40m5zjyc5mnz for real time updates. Please expect further updates within the next 3 hours, and reach out to Kustomer support at Chat or Email if you have additional questions or concerns.

Components affected

Kustomer Channel - Chat Kustomer Channel - Email

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Latest Updates ( sorted recent to last )

MONITORING 10 months ago - at 07/08/2025 06:03PM

Kustomer is aware of an event reported by one of our third party vendors affecting Chat and Email latency that may cause delays in messages being sent and received within the platform.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please refer to PubNub's status page https://status.pubnub.com/incidents/40m5zjyc5mnz for real time updates. Please expect further updates within the next 3 hours, and reach out to Kustomer support at Chat or Email if you have additional questions or concerns.

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