Outage in Kustomer
Reported Third Party Event - [PubNub]
Resolved MinorIncident Report
Kustomer is aware of an event reported by one of our third party vendors PubNub that is affecting messages in Chat threads that may cause message threads to update slowly or take a page refresh within conversations.
Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Refresh page to update conversation threads if needed. Please follow https://status.pubnub.com/ for updates. Please expect further updates within the next 3 hours, and reach out to Kustomer support at Email or Chat if you have additional questions or concerns.
Components affected
Kustomer Channel - ChatTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/31/2025 11:17PM
After careful monitoring, our team has determined that all affected areas are now fully restored with our PubNub services. Please reach out to Kustomer support at Chat or Email if you have additional questions or concerns.
MONITORING
9 months ago - at 07/31/2025 10:37PM
Kustomer is aware of an event reported by one of our third party vendors PubNub that is affecting messages in Chat threads that may cause message threads to update slowly or take a page refresh within conversations.
Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Refresh page to update conversation threads if needed. Please follow https://status.pubnub.com/ for updates. Please expect further updates within the next 3 hours, and reach out to Kustomer support at Email or Chat if you have additional questions or concerns.
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