Outage in Laserfiche

Some customers may receive access denied when accessing Public Portal.

Resolved Minor

February 10, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating this issue in which some customers may receive access denied.

Components affected

Laserfiche Public Portal

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 02/10/2025 06:32PM

This issue has been resolved.

MONITORING 3 months ago - at 02/10/2025 04:17PM

The issue has been resolved. We are monitoring the system.

INVESTIGATING 3 months ago - at 02/10/2025 04:09PM

We are investigating this issue in which some customers may receive access denied.

Latest Laserfiche outages

[US] - Workflows with a Capture Profile activity may see delays or increased error rates resulting in retries - 3 days ago

[US] - Business Processes are getting suspended at "save to repository" tasks - 24 days ago

[US] Some users may experience performance or availability issues when accessing their repository - about 1 month ago

[US][CA] - Business Process instances may not be starting properly - about 2 months ago

[US] - Some customers may be unable to access their repository - 3 months ago

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