Lattice Outage History

Lattice's live chat support was unavailable for 1.1 hours due to an issue with their upstream provider Intercom, preventing customers from reaching Customer Care through the chat bot. The outage affected the Lattice Application's customer support functionality. The incident was resolved by restoring chat access with the FIN Bot able to escalate conversations to live agents when needed.

Some Lattice administrators experienced errors when viewing Results of a Review Cycle within the Lattice Application. The issue was identified and a fix was implemented, resolving the problem after 2.1 hours.

Users experienced "Something Went Wrong" errors when trying to access Goals pages in the Lattice application. The issue affected the main Lattice Application component for 1.7 hours. The problem was identified and resolved with a fix implementation.

Lattice experienced an issue where shared review packets incorrectly displayed calibrated scores as manager ratings instead of the original manager ratings. The problem affected the Lattice Application for 2.4 hours before being identified and resolved with a fix implementation.

The Lattice AI Agent experienced intermittent failures to respond to user requests due to the underlying OpenAI model not responding properly. This issue affected the Lattice Application, causing users to occasionally receive no response when interacting with the Agent. The incident was resolved after 1.7 hours once a solution was identified and implemented.

Lattice's review packets were incorrectly displaying pre-calibrated scores instead of the proper calibrated ratings when both were available. This affected the Lattice Application for 3.2 hours. The issue was identified and resolved with a fix implementation.