Outage in Lightspeed

Loyalty customers are unable to create accounts through the mobile client

Resolved Minor
March 17, 2025 - Started about 2 months ago - Lasted 8 days
Official incident page

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Outage Details

We are currently investigating this issue. In the meantime, customers can be created through the R-Series loyalty web view.
Components affected
Lightspeed Retail Integration
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/25/2025 12:55PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 03/18/2025 06:08PM

We have identified the root cause of the issue. Our team is currently working on implementing a fix.

INVESTIGATING about 2 months ago - at 03/17/2025 05:09PM

We are currently investigating this issue. In the meantime, customers can be created through the R-Series loyalty web view.

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