Outage in Lightspeed

Lightspeed Payments - Partial Payout delay for Hospitality Merchants

Resolved Minor

March 24, 2025 - Started 10 months ago - Lasted about 19 hours
Official incident page

Incident Report

Starting March 22 we have identified an external technical issue resulting in a delay of up to 6 hours between when a sale is made and when the available Payment has settled. Due to that issue, a subset of Lightspeed Payments users will experience partial settlement delays. We understand how important it is to have access to your funds, and our team is keeping in touch with our banking partners as they work on a fix. Please note that payment processing is not impacted. Thank you for your patience with us as we work to resolve this issue

Components affected

Lightspeed Payments

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 03/25/2025 09:36AM

The technical issue causing the partial delays have been resolved, and all delayed payments have been paid out.
We will continue monitoring and provide a new update if required.
Thank you for your patience with us.

IDENTIFIED 10 months ago - at 03/24/2025 02:40PM

Starting March 22 we have identified an external technical issue resulting in a delay of up to 6 hours between when a sale is made and when the available Payment has settled. Due to that issue, a subset of Lightspeed Payments users will experience partial settlement delays.
We understand how important it is to have access to your funds, and our team is keeping in touch with our banking partners as they work on a fix. Please note that payment processing is not impacted.
Thank you for your patience with us as we work to resolve this issue

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