Outage in Lightspeed

Lightspeed Payments - Partial Payout delay for Hospitality Merchants

Resolved Minor
March 24, 2025 - Started 11 days ago - Lasted about 19 hours
Official incident page

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Outage Details

Starting March 22 we have identified an external technical issue resulting in a delay of up to 6 hours between when a sale is made and when the available Payment has settled. Due to that issue, a subset of Lightspeed Payments users will experience partial settlement delays. We understand how important it is to have access to your funds, and our team is keeping in touch with our banking partners as they work on a fix. Please note that payment processing is not impacted. Thank you for your patience with us as we work to resolve this issue
Components affected
Lightspeed Payments
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 03/25/2025 09:36AM

The technical issue causing the partial delays have been resolved, and all delayed payments have been paid out.
We will continue monitoring and provide a new update if required.
Thank you for your patience with us.

IDENTIFIED 11 days ago - at 03/24/2025 02:40PM

Starting March 22 we have identified an external technical issue resulting in a delay of up to 6 hours between when a sale is made and when the available Payment has settled. Due to that issue, a subset of Lightspeed Payments users will experience partial settlement delays.
We understand how important it is to have access to your funds, and our team is keeping in touch with our banking partners as they work on a fix. Please note that payment processing is not impacted.
Thank you for your patience with us as we work to resolve this issue

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