Outage in Lightspeed
Restaurant O-Series: Manual POS Sync failed with "Unable to download orders"
Resolved MinorIncident Report
Summary AI Generated
Lightspeed's Restaurant O-Series POS system experienced an issue where manual sync operations failed with an "Unable to download orders" error message, though order updates continued to function normally. The incident lasted 12.6 hours and was resolved after the team deployed a fix and monitored the results.
We are getting reports that users performing a manual sync will receive an error message saying "Unable to download orders".
However orders themselves appear to be getting updated as expected.
Our team have found the cause for this error message and are currently working on a fix.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 03/17/2026 08:43AM
This incident has been resolved.
MONITORING
6 days ago - at 03/16/2026 08:26PM
A fix has been deployed and we are monitoring results
INVESTIGATING
6 days ago - at 03/16/2026 08:09PM
We are getting reports that users performing a manual sync will receive an error message saying "Unable to download orders".
However orders themselves appear to be getting updated as expected.
Our team have found the cause for this error message and are currently working on a fix.
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