Outage in Lightspeed
C-Series Backoffice Empty Pages.
Resolved MinorIncident Report
Summary AI Generated
Lightspeed experienced a backoffice issue where C-Series users encountered empty pages and search functionality problems across both European and North American/Australian regions. The incident affected backoffice data visibility and search capabilities, though storefronts remained operational and no data was lost. The issue was resolved after 114 hours with full search functionality restored and historical orders gradually reappearing as the system completed updates.
"We are currently investigating this issue."
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 03/19/2026 12:30PM
Full search functionality is restored and fast Backoffice load speeds are back.
Historical orders will all reappear gradually as our system finishes updating.
MONITORING
4 days ago - at 03/18/2026 02:40PM
NOAM: Backoffice Search and filtering is fully operational.
EMEA:
Search functionality has been restored for most areas of your account. Starting March 18th at 5:00 PM CET (12:00 PM EDT), full search functionality and faster Backoffice load speeds will also return for all Orders, Invoices, and Shipments created since January 1, 2025.
Search results for records from before 2025 will reappear gradually as our system finishes updating.
MONITORING
7 days ago - at 03/16/2026 09:54AM
We are monitoring the back office search issues: All back-office data is visible. No data was lost, and storefronts remain unaffected. We are working to fix the search functionality in the bottom-left menu. All other search functionalities are fully resolved for NOAM. For EMEA, data is being served via a fallback search; while all records are accessible, merchants may experience limited search (and filter) functionality or slower results until fully resolved.
MONITORING
8 days ago - at 03/14/2026 06:07PM
the data is now back in the back office for both NOAM and EU.
INVESTIGATING
8 days ago - at 03/14/2026 06:05PM
"We are currently investigating this issue."
Latest Lightspeed outages
C-Series Backoffice Empty Pages - 9 days ago
Lightspeed Retail Payment Processing Errors - 9 days ago
Sales missing from Sales history - 26 days ago
O-Series: Purchase is unable to be accessed - 28 days ago
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