Outage in Lightspeed
Hospitality Partial Settlement & Reporting delay - March 28th
Resolved MinorIncident Report
On March 28th, we identified an issue affecting a subset of Lightspeed Payments users, causing delays in both reporting and payouts. We realize how critical accurate and timely funding and information is for your business, and we sincerely apologize for the disruption.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 04/02/2025 08:50PM
This incident has been resolved.
MONITORING
10 months ago - at 04/02/2025 03:53PM
A fix has been implemented for the dates March 28th, March 30th and April 1st, any payouts created between March the 28th and April the 1st will not contain the last four digits of the bank details.
The settlement reporting of the 29th of March may still be missing for a subset of merchants. This is currently being worked on and should be available sometime today or tomorrow.
We realize how critical accurate reporting is for your business, and we sincerely apologize for the disruption.
IDENTIFIED
10 months ago - at 04/01/2025 10:53AM
On March 28th, we identified an issue affecting a subset of Lightspeed Payments users, causing delays in both reporting and payouts. We realize how critical accurate and timely funding and information is for your business, and we sincerely apologize for the disruption.
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