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Outage in Lightspeed

Restaurant O-Series: Customer Search & Finalise Takings

Resolved Minor
May 06, 2025 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

A small amount of clients have reported they are unable to finalise their daily takings (seeing a red banner error saying "Unable to load takings"). We also have a small amount of venues with Customer Search functions in POS not working properly where results are not populating on the screen. We are preparing a hot-fix for this issue to be released shortly.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/07/2025 12:54AM

This incident has been resolved.

IDENTIFIED 12 months ago - at 05/06/2025 10:42PM

A small amount of clients have reported they are unable to finalise their daily takings (seeing a red banner error saying "Unable to load takings").

We also have a small amount of venues with Customer Search functions in POS not working properly where results are not populating on the screen.

We are preparing a hot-fix for this issue to be released shortly.

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