Outage in Lightspeed

Lightspeed Payment (L-Series and R-Series)

Resolved Minor

June 18, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.

Components affected

Lightspeed Retail Integrated Payments

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 06/18/2025 08:03PM

This incident has been resolved.

MONITORING 11 months ago - at 06/18/2025 07:45PM

A fix has been implemented and we are monitoring the situation

IDENTIFIED 11 months ago - at 06/18/2025 07:32PM

[R-Series] Merchants experiences issues can also process transactions in Standalone mode until the issue is resolved https://retail-support.lightspeedhq.com/hc/en-us/articles/27640682216731-Processing-payments-in-standalone-and-offline-mode

IDENTIFIED 11 months ago - at 06/18/2025 07:26PM

We have identified the cause of the Lightspeed Payments issue and a dedicated team of engineers is working on a solution.

INVESTIGATING 11 months ago - at 06/18/2025 07:14PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 06/18/2025 06:58PM

We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.

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