Outage in Lightspeed

Lightspeed Payments - Partial Payout delay for Hospitality Merchants

Resolved Minor
July 08, 2025 - Started 23 days ago - Lasted 8 days
Official incident page

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Outage Details

Since the 7th of July, an external technical issue has slowed the settlement of some Lightspeed Payments sales. Card transactions are processing as usual, but a portion of your card sales transactions will be deposited later than normal. Our payments team is working closely with our banking partner to restore normal settlement speed as quickly as possible. We understand how important fast access to funds is for your business and will keep you updated. Thank you for your patience while we resolve this issue.
Components affected
Lightspeed Payments
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 07/16/2025 07:08AM

The technical issues causing the partial delays has been resolved. All missing transactions should be captured and included in the next available payout.
Thank you for your patience as we resolved this issue.

IDENTIFIED 22 days ago - at 07/08/2025 02:25PM

The technical issue causing the partial delays has been resolved. We're currently working to reduce the partial settlement delay for the impacted portion of your card sales transactions.
We will continue monitoring and provide a new update if required.
Thank you for your patience while we resolve this issue.

INVESTIGATING 23 days ago - at 07/08/2025 12:41PM

Since the 7th of July, an external technical issue has slowed the settlement of some Lightspeed Payments sales. Card transactions are processing as usual, but a portion of your card sales transactions will be deposited later than normal.
Our payments team is working closely with our banking partner to restore normal settlement speed as quickly as possible.
We understand how important fast access to funds is for your business and will keep you updated. Thank you for your patience while we resolve this issue.

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