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Outage in Lightspeed

Back Office password policy update

Resolved Minor
July 29, 2025 - Started 9 months ago - Lasted 14 days
Official incident page

Incident Report

As part of ongoing efforts to strengthen account security, new password requirements are being introduced. While most users will not need to take action, you may be asked to update your password if it doesn't meet the new standards. Passwords must be over 10 characters, unique, hard to guess, and not previously used. Thank you for your understanding.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/11/2025 09:12PM

This incident has been resolved.

MONITORING 9 months ago - at 07/29/2025 07:48AM

As part of ongoing efforts to strengthen account security, new password requirements are being introduced. While most users will not need to take action, you may be asked to update your password if it doesn't meet the new standards. Passwords must be over 10 characters, unique, hard to guess, and not previously used. Thank you for your understanding.

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