Outage in Lightspeed

Lightspeed Retail (R-Series, S-Series)

Resolved Major

August 21, 2025 - Started 8 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an elevated number of errors affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.

Components affected

Lightspeed Retail POS Lightspeed Retail API Lightspeed Retail Integrated Payments

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/21/2025 07:57PM

This incident has been resolved.

MONITORING 8 months ago - at 08/21/2025 07:43PM

Our upstream networking partner has confirmed a fix for the issues in US East. Our error rates and latency are returning to normal. We continue to monitor the results.

INVESTIGATING 8 months ago - at 08/21/2025 07:19PM

We are continuing to investigate ongoing issues. Our upstream networking partner has confirmed issues in the US east region currently, which we suspect is the cause of our elevated error rates and latency for R-series and S-series. We've been informed that a fix is forthcoming.

INVESTIGATING 8 months ago - at 08/21/2025 07:18PM

We are continuing to investigate ongoing issues.

INVESTIGATING 8 months ago - at 08/21/2025 06:05PM

We are currently investigating an elevated number of errors affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.

Latest Lightspeed outages

C-series webshop: Increased errors in New Checkout - 9 days ago

Lightspeed Insights (O-Series) - Missing Sales Reports - 27 days ago

Lightspeed Invoicing Customer Deposit Balance Discrepancies - about 1 month ago

Failed validation during automated offer creation - about 1 month ago

Lightspeed Restaurant (O-Series) - Insights Custom Reports — Loading Failures for Some Users - about 1 month ago

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