Outage in Lightspeed

Lightspeed Retail (R-Series, S-Series)

Resolved Major
August 21, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an elevated number of errors affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
Components affected
Lightspeed Retail POS Lightspeed Retail API Lightspeed Retail Integrated Payments
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 08/21/2025 07:57PM

This incident has been resolved.

MONITORING 3 days ago - at 08/21/2025 07:43PM

Our upstream networking partner has confirmed a fix for the issues in US East. Our error rates and latency are returning to normal. We continue to monitor the results.

INVESTIGATING 3 days ago - at 08/21/2025 07:19PM

We are continuing to investigate ongoing issues. Our upstream networking partner has confirmed issues in the US east region currently, which we suspect is the cause of our elevated error rates and latency for R-series and S-series. We've been informed that a fix is forthcoming.

INVESTIGATING 3 days ago - at 08/21/2025 07:18PM

We are continuing to investigate ongoing issues.

INVESTIGATING 3 days ago - at 08/21/2025 06:05PM

We are currently investigating an elevated number of errors affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.

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