Outage in Lightspeed

Lightspeed Restaurant (O-Series): Back Office product edits fail when uploading an image

Resolved Minor
September 01, 2025 - Started 3 days ago - Lasted about 8 hours
Official incident page

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Outage Details

If a user in back office attempts to update products and upload an image, the update will fail (despite claiming a successful save). Our team are currently investigating this issue. For now, any product changes that do not involve image uploads will work fine.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/01/2025 06:24AM

This incident has been resolved.

IDENTIFIED 3 days ago - at 09/01/2025 02:14AM

We’ve identified the cause of the issue preventing product edits from saving in Back Office when an image is uploaded. A hotfix is scheduled for release at 4:00 pm AEST today.

In the meantime, product changes that do not involve image uploads will continue to save successfully.

INVESTIGATING 3 days ago - at 08/31/2025 10:42PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 08/31/2025 10:41PM

If a user in back office attempts to update products and upload an image, the update will fail (despite claiming a successful save).

Our team are currently investigating this issue.

For now, any product changes that do not involve image uploads will work fine.

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