Lightspeed Restaurant (O-Series): Lightspeed Payments Partial Refunds Processing as Full Refunds

The issue where partial refunds via Lightspeed Payments on O-Series were processing as full refunds has been resolved following a hotfix.

All partial refunds are now processing correctly, and no further action is required from merchants.

We are continuing to work on a fix for this issue.

We will be deploying a hotfix to resolve the issue where partial refunds via Lightspeed Payments on O-Series are processing as full refunds.

The fix is expected to be live and the issue resolved by 18:00 AEST.

We have identified the cause of the issue where partial refunds via Lightspeed Payments on O-Series are processing as full refunds. Our team is actively working on a fix.

Workaround
If you need to process a partial refund in the meantime, please refund to Cash instead of Lightspeed Payments.

We will provide further updates as we progress towards resolution.

We have identified an issue where partial refunds processed through Lightspeed Payments on O-Series are incorrectly refunding the full payment amount.

Impact
All O-Series merchants using Lightspeed Payments are affected when performing partial refunds via POS.

Workaround
If you need to process a partial refund, please refund to Cash instead of Lightspeed Payments until this issue is resolved.

We are working on a fix and will provide updates as they become available.