Service Interruption: Payments Processing, Chat, Phone Support & other systems

This incident has been resolved.

We are continuing to monitor for any further issues.

Our external partner has applied initial mitigations, and we are observing early signs of recovery across all affected Lightspeed Services (Processing, Chat & Telephony).
We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.

We have confirmation that Chat support has been restored. Customers should now be able to connect with our support team via Live Chat.

Phone Support: Still Investigating. Customers may have difficulty reaching Lightspeed O-Series via our phone lines at this time.

Email Support: Remains fully operational.

We are currently investigating a major service disruption impacting the availability of our support channels.
The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally.
Customers may experience difficulty reaching Lightspeed support via phone and chat.
We are monitoring the external provider and actively working to restore connectivity as quickly as possible.

Workaround:
Email Support is operational. If you require assistance, please send an email to the support team of the specific Lightspeed product you are using, which can be accessed at www.lightspeedhq.com/support

We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.