Outage in Lightspeed
App version 6.22.0 on iPads with a non-English language setting are unable to open registers.
Resolved MinorIncident Report
Summary AI Generated
Lightspeed app version 6.22.0 had a bug preventing retailers from opening registers on iPads set to a non-English language. The issue lasted approximately 103 hours, impacting point-of-sale operations for affected retailers. A fix was deployed in version 6.22.1 on August 10, with the incident fully resolved on August 11, 2026.
We're aware of an issue where retailers using app version 6.22 on iPads with a non-English language setting are unable to open registers. We're actively working on a fix and will provide updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/11/2026 08:43PM
This incident is now resolved, registers can be open again from X-Series iOS client for non-English language.
MONITORING
3 days ago - at 08/10/2026 01:38PM
We have released version 6.22.1 that restores the capability to open the register on iPad.
IDENTIFIED
6 days ago - at 08/07/2026 02:07PM
We've identified the issue preventing registers from opening on app version 6.22 for iPads using a non-English language setting. We're working on a fix and will share updates as they become available.
INVESTIGATING
6 days ago - at 08/07/2026 01:59PM
We're aware of an issue where retailers using app version 6.22 on iPads with a non-English language setting are unable to open registers. We're actively working on a fix and will provide updates as they become available.
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