Outage in Lightspeed

Lightspeed Software - Login & other systems

Resolved Major
October 20, 2025 - Started about 8 hours ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.
Components affected
Lightspeed Retail API Lightspeed Retail POS Lightspeed Mobile Apps Lightspeed Marketplace Lightspeed House Accounts Lightspeed Business Intelligence Lightspeed Tee Sheets Lightspeed Partner API

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 10/20/2025 08:27PM

This incident has been resolved.

MONITORING about 1 hour ago - at 10/20/2025 07:53PM

We have implemented a fix and will continue to monitor the situation.

IDENTIFIED about 2 hours ago - at 10/20/2025 06:58PM

After a extended period of service recovery, we are again experiencing increased error rates in Lightspeed systems, related to the ongoing AWS service issue. Our engineers are continuing to work on the issue.

IDENTIFIED about 7 hours ago - at 10/20/2025 02:41PM

Lightspeed systems are currently experiencing intermittent issues related to an ongoing AWS service disruption. We’re working with AWS to restore service and are seeing partial service recovery. We continue to work on the issue and will post updates here. Thank you for your patience.

IDENTIFIED about 8 hours ago - at 10/20/2025 01:50PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 8 hours ago - at 10/20/2025 01:44PM

We have identified the cause of the Lightspeed Systems issue and a dedicated team of engineers is working on a solution.

INVESTIGATING about 8 hours ago - at 10/20/2025 01:44PM

We are continuing to investigate this issue.

INVESTIGATING about 8 hours ago - at 10/20/2025 01:26PM

We are currently investigating an issue affecting merchants using Lightspeed Retail. A dedicated team is investigating the issue.

Latest Lightspeed outages

Service Interruption: Payments Processing, Chat, Phone Support & other systems - about 7 hours ago
Service Interruption: Payments Processing, Chat, Phone Support & other systems - about 14 hours ago
Hospitality Netherlands - October 10th Settlement delay - 7 days ago
Lightspeed Payments Bank Account Linking Issue - 12 days ago
Error with documentation upload for Lightspeed Payments and Capital applications - 18 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook